Editions
Q. What is a difference between TargetProcess On-Demand and On-Site versions?
A. On-Site version should be downloaded and installed on your own server, while On-Demand is hosted on TargetProcess, Inc. servers.
Q. How can I get a trial of TargetProcess?
A. Please, fill in the form and we will send you the trial version in one bussiness day.
Q. What features does TargetProcess have?
A. Please see detailed information on features.
Licensing
Q. How does TargetProcess licensing work?
A. Each registered TargetProcess user requires one user license. TargetProcess user may be marked as inactive (for example, when the user has left the company). The license is not required for inactive user, however he will be unable to login. Several users may use one TargetProcess account at the same time.
Q. How do I cancel some of my licenses for TargetPorcess On-Demand?
A. It is needed to cancel your On-Demand subscription and re-subscribe to the necessary amount of licenses. Please note that your account will still work for one week after subscription cancellation.
Q. I'm hoping to buy several licenses for TargetProcess, but I'm not sure I can get funds for annual subscriptions as well. Is it possible to add subscriptions later?
A. Yes, you may subscribe to TargetProcess updates later.
Q. Is it possible to use one TargetProcess account by several users at the same time? For example, all QA stuff use one account to submit bugs?
A. Yes, it is possible, but usually inconvenient. You can't assign specific user to task or bug for such account for example.
Installation/Upgrade
Q. How do I download TargetProcess v. 2.x.x? We are an existing customer.
A. You may download TargetProcess via customer center https://customercenter.targetprocess.com providing your License Key. If you do not have a License Key, please send request to support@targetprocess.com
Q. I have just installed targetprocess on a machine with .Net framework 2.0, IIS, and SQL Server 2005. When everything installed correctly (following the steps in the Installation Guide) I launched TargetProcess, but got the following message:
"This is a marker file generated by the precompilation tool, and should not be deleted!"
What should I do to get TargetProcess running please?
A. It looks like you have installed .Net framework before IIS and IIS does not recognize .aspx files as application files.
Try to run the following command to fix it:
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i
This will register .Net within your IIS and make all appropriate file extension mappings.
Q. Our TargetProcess server has no internet connection. How do I install User Licenses on it?
A. Download TargetProcess license file via Customer Center, than install it manually via Admin->Licenses->Register.
Q. If we were to have an "On-Demand" trial, could we later migrate our data to an "On-Site" installation?
A. Yes. Migration process should not take more than 10 minutes.
Q. Trying to upgrade to latest version of TargetProcess, but I don't get the upgrade option when running the installer. Why?
A. TargetProcess installer did not find previous version of TargetProcess on this computer (for example, previous version of TargetProcess was installed manually or moved to another location). To fix this, do the following:
- Backup Database and Application files.
- Uninstall/Remove previous version of TargetProcess.
- Install new clean version of TargetProcess and make sure that it works.
- Open web.config and change database name into previously used TargetProcess database.
- Run Installer again and choose update.
Technical
Q. Does TargetProcess support MySQL/Oracle/SQLite?
A. TargetPorcess supports MS SQL only (including MS SQL 2000, 2005 and Express). We may recommend using MS SQL Express which is free.
Q. What is required to run TargetProcess On-Site?
A. TargetProcess On-Site v.2 System Requirements
| OS | Windows XP/2003/Vista/2008 (it is impossible to install TargetProcess on Linux or MacOS, you may purchase On-Demand edition which is hosted on our servers and provided as a service) |
| Database | MS SQL Server 2000 or 2005 |
| App. Server | IIS 5+ |
| .NET | .NET Framework 2.0 |
| Browser | Internet Explorer 7+, FireFox 2+, Safari 3, Google Chrome (we do not support IE 6 anymore) |
| CPU | 2GHz+ |
| RAM | 1Gb+ |
Q. How to backup targetprocess data through application?
A. It is impossible to backup data via TargetProcess. However you may do Backup with next steps:
- Stop IIS (preventing of usage TargetProcess during backup).
- Backup Database (please look into web.config to get exact Database name).
- Backup Upload folder of TargetProcess.